Business Policies

Cancellation/ Rescheduling

Beverly Hills Wellness Center and Med Spa in West Palm Beach Gardens Florida require a minimum of 24 hours notice to cancel or reschedule a visit. Cancellations or reschedule request MUST be submitted by email at b[email protected] We require $50 deposit for some of the services. Any no show or late cancellation will result in charging you the full amount of the deposit. If you would like to reschedule within 24hrs of your appointment you will be asked to place another $50 for that appointment. Any customer that has no show on their record will also be asked to put $50 on any of our services. You’ll be charged the full amount of this deposit in case of late cancellation or now show. This deposit will be refunded and used against your balance at check out when you finish your service. You’ll lose the full amount of the deposit in case of late cancellation or no show. We appreciate your cooperation with this matter and your understanding of how last-minute cancellations or no shows restrict us from providing other clients with appointments.

Young Children / Pets Policy

Beverly Hills Wellness Center and Med Spa in West Palm Beach Gardens Florida does not allow children under the age of 12 to accompany their parents/guardians to their appointments, due to liability reasons. We kindly request that you make arrangements for your young children before your appointment. Teenagers between the ages of 13-17 years old must have a signed consent from an adult above the age of 18 years to receive any treatment.

We love animals. Unfortunately, our pets’ policy does not allow you to bring your pets inside the building, with the exception of service pets.

Late Arrivals

Customers are asked to be on time for their appointment. Many treatments require a signed consent or medical record form to be completed, so please arrive at least 10 minutes before the start of your treatment to complete your forms, so it does not cut into your treatment time. Customers coming late WILL NOT get an extension on the services being provided and will be charged the entire cost of service. If a customer is more than 10 minutes late for a scheduled visit and there is not enough staff available, or time, then the appointment may be canceled at Beverly Hills Wellness Center and Med Spa’s discretion.

Conversely, if you are on time for your appointment and Beverly Hills Wellness Center and Med Spa in West Palm Gardens Florida is running behind, we guarantee that you will receive the entire length of treatment and service time. We appreciate your patience with this, as sometimes we do run up to 15 minutes behind due to daily inconveniences. If we run over 15 minutes late, we will offer a complimentary service .