Terms of Service

Palm Beach Aesthetics and Wellness LLC d/b/a Beverly Hills Wellness Center & Med Spa
6905 South Dixie Highway, West Palm Beach, FL 33405
Last updated: October 12, 2026

These Terms of Service ("Terms") govern your use of beverlyhillsmedispa.com and the products and services we provide in our clinic, through telehealth, and by shipment (together, the "Services"). By using the Services you agree to these Terms. If you do not agree, do not use the Services.

IF YOU HAVE A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM. Our Services are not for emergencies and are not appropriate for every medical condition.

1. Eligibility and where we offer telehealth

You must be at least 18 years old to use the Services. Telehealth services are available only to patients who are physically located, at the time of each visit, in one of these jurisdictions: Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and Washington, D.C. Some products are available in fewer states because of pharmacy licensing, and availability is confirmed at checkout before you pay.

You agree to tell us truthfully where you are located at each visit. If we cannot confirm that you are in an eligible state, or if you are traveling outside one, your provider may decline to treat you by telehealth.

2. Our services and your provider

We are a medical spa and wellness practice in West Palm Beach, Florida. In-person care is provided by our licensed providers. Telehealth evaluations for patients located in Florida may be performed by our physician. Telehealth evaluations for patients located outside Florida are performed by licensed providers in the network of our telehealth partner, Qualiphy, each licensed in the state where the patient is located.

Provider identity. Before or at the start of each telehealth visit, your provider will tell you their name, professional credentials, and the state license under which they are treating you. You can verify any provider's license with the licensing board of your state.
Independent clinical judgment. Your provider decides, using independent clinical judgment, whether a treatment or prescription is appropriate for you. No one at our practice can override that decision.
Not a replacement for your primary care provider. Our Services do not replace an ongoing relationship with a primary care provider. If you do not have one, we encourage you to find one. At your request, we will send a summary of your treatment with us to your primary care provider.
Website content is for general information only and is not medical advice.

3. Telehealth consent

Before a telehealth visit you must review and accept our Telehealth Consent, found at www.beverlyhillsmedispa.com/disclaimer. You agree to give accurate and complete health information, including your medical history, medications, and allergies, and to confirm your identity with a government-issued photo ID at your visit. Your provider may require lab work, records from other providers, or an in-person visit before treating you. You may choose in-person care at our clinic instead of telehealth, and you may withdraw your consent to telehealth at any time by contacting us. Withdrawing consent does not affect care already provided.

4. Prescriptions

A provider evaluation always comes first. No prescription is issued, and no prescription medication is dispensed, until a licensed provider has evaluated you, established a provider-patient relationship, and determined that the medication is appropriate for you. Telehealth is used to establish that relationship only where the law of your state allows it. Where your state requires an in-person examination before a prescription, your provider will require one.
Valid prescriptions only. We do not sell or ship prescription medications without a valid prescription issued by a provider licensed in the state where you are located.
No guarantee. Requesting or paying for a product does not guarantee that it will be prescribed. If it is not prescribed, you are refunded as described in Section 9.
Compounded medications are prepared by a licensed compounding pharmacy for an individual patient. They are not FDA-approved, and the FDA does not evaluate their safety, effectiveness, or quality.
Controlled substances. Testosterone and other controlled substances are prescribed only to patients located in Florida, and only after an appropriate evaluation and laboratory testing.
Refills require your provider's approval. Your provider may ask for a follow-up visit or updated labs before approving a refill.
Delivery. Prescription medications are shipped only in compliance with the law of your state, including any requirement that an adult sign for the package.

5. Dispensing pharmacy and your choice of pharmacy

Prescriptions placed through our practice are currently dispensed by:

Hillstone Pharmacy (Randy Martins Health and Wellness LLC d/b/a Hillstone Pharmacy), a licensed compounding pharmacy
9947 Kingston Pike, Knoxville, TN 37922
Phone (865) 909-9713 | Toll-free (833) 778-9713
Hours: Monday to Friday, 9 a.m. to 5 p.m. Eastern

The dispensing pharmacy's name and contact information also appear on your prescription label. A pharmacist is available to answer questions about your medication.

You may choose a different pharmacy. You may ask your provider to send your prescription to any licensed pharmacy you choose by emailing Info@beverlyhillsmedispa.com. If you do, you will pay that pharmacy directly, and our pricing, shipping, and refund terms will not apply to that prescription. Some compounded medications are available only from compounding pharmacies.

6. Medication safety and side effects

Use medications only as directed by your provider and the pharmacy label. Tell your provider right away about side effects, new medications or supplements, pregnancy or plans to become pregnant, or other changes in your health. If you have a serious reaction, call 911. You may also report side effects to the FDA through MedWatch at www.fda.gov/medwatch or 1-800-FDA-1088.

7. Contacting your prescribing provider

You can reach the provider who prescribed your medication through our practice by calling (561) 318-5367 during business hours or emailing Info@beverlyhillsmedispa.com. We route clinical questions to your prescribing provider, including providers in Qualiphy's network for patients outside Florida. Follow-up telehealth visits are available, and Florida patients may also be seen in person at our clinic. For urgent symptoms, call 911 or go to the nearest emergency room.

8. Prices, payment, memberships, and subscriptions

Cash pay. We do not accept or bill health insurance, Medicare, or Medicaid, and products and services purchased from us are not submitted to insurance.
Clear pricing. The total price of each product or service, including any visit fee, shipping, and the cancellation fee in Section 9, is shown before you pay. There are no hidden fees.
Payment is due at the time of service or purchase. You authorize us and our payment processor to charge the payment method you provide.
Automatic renewal. Memberships and subscription products renew automatically at the interval and price shown when you enroll until you cancel. Before you enroll, we show you the price, how often you will be charged, any minimum term, and how to cancel.
How to cancel a subscription or membership. Email Info@beverlyhillsmedispa.com or call (561) 318-5367 at least 48 hours before your next billing date. We will confirm your cancellation in writing. Cancellation stops future charges and does not refund charges already processed, unless your enrollment terms say otherwise.
Price changes do not affect orders you have already placed. We will notify you before a price change applies to a subscription renewal.

9. Cancellations, returns, and refunds

Appointments. Please give at least 24 hours' notice to cancel or reschedule an in-clinic appointment. Late cancellations and missed appointments may be charged a fee.

Before your provider review, or if you are not approved. If you cancel before your provider has completed your review, or if your provider decides a prescription product is not appropriate for you and no prescription is issued, you will receive a full refund of everything you paid for that order.

After a prescription is issued, before it is dispensed. You may cancel and receive a refund of the amount paid, less a $50 professional service fee, if you email Info@beverlyhillsmedispa.com within 24 hours after we notify you that your review is complete and your prescription has been issued. The time stamp of our notification governs. Requests made after that 24-hour window are not eligible. The $50 fee is disclosed at checkout.

After your medication is dispensed. Once a pharmacy has dispensed your medication, it cannot be returned or refunded. State and federal pharmacy law does not allow prescription medications to be returned, restocked, or dispensed again once they leave the pharmacy.

Damaged medication, incorrect items, or a suspected dispensing error. Contact us at Info@beverlyhillsmedispa.com or (561) 318-5367 and the dispensing pharmacy within 48 hours of delivery. Do not throw away the medication, vials, or original packaging, because we or the pharmacy may need them returned to investigate before a replacement is approved. If the problem is confirmed, we will replace the item or refund it. If you have a safety concern about a medication, contact the pharmacy right away, no matter how much time has passed.

Shipping address. Please check your shipping address at checkout. We cannot refund or reship an order sent to an incorrect address that you provided, unless the error was caused by us.

Delivery changes you make with the carrier. If you ask the carrier to change the address, delivery date, pickup location, or other delivery instructions after your order ships, you accept all risk from that change, including delay, loss, theft, damage, or temperature exposure. We will not replace, reship, or refund products affected by those changes, except as required by law.

Marked delivered but not received. Email us within 48 hours of the carrier's delivery confirmation with a signed statement that you did not receive the package, confirmation that your address was correct, and a police report if you suspect theft. Please also file a claim with the carrier. To avoid a gap in your treatment, you may be asked to pay for a replacement order; if our investigation confirms the package was not received, we will refund the replacement in full within 10 business days after the investigation ends.

Split shipments. If an order with more than one product must ship in separate packages, we will try to let you know in advance. A split shipment does not extend or restart any deadline in this section.

How refunds are paid. Approved refunds are issued to your original payment method within 10 business days of approval. To request a cancellation or refund, email Info@beverlyhillsmedispa.com or call (561) 318-5367.

10. Text messages

By giving us your mobile number and opting in, you agree to receive text messages about appointments, care instructions, orders, and, if you choose, offers and announcements. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to marketing texts is not a condition of purchase. Your mobile number and opt-in will not be shared with third parties for their marketing.

11. Privacy and your medical records

Our Privacy Policy at www.beverlyhillsmedispa.com/privacy-policy, which includes our Notice of Privacy Practices, and our Consumer Health Data Privacy Policy at www.beverlyhillsmedispa.com/consumer-health-data-privacy explain how we handle your information and are part of these Terms. You may request a copy of your medical records, or ask us to send them to another provider, by emailing Info@beverlyhillsmedispa.com.

12. Questions and complaints

If you have a concern about your care, a provider, a pharmacy, or a charge, contact us at Info@beverlyhillsmedispa.com or (561) 318-5367 and we will respond promptly. You also have the right to file a complaint with the licensing board in your state for any provider or pharmacy. In Florida, complaints about health care practitioners can be filed with the Florida Department of Health at www.floridahealth.gov.

13. Accounts

If you create an account, keep your login private and tell us right away about any unauthorized use. You are responsible for activity under your account.

14. Acceptable use

Do not use the Services to give false information, impersonate someone, obtain medication for another person, resell or share prescription products, interfere with the website, or break any law.

15. Website content and results

The website, including text, images, and logos, belongs to us or our licensors. You may view it for personal, non-commercial use only. Before and after photos and patient reviews show individual experiences. Results vary from person to person, and no specific result is guaranteed.

16. Third parties

Pharmacies, labs, our telehealth partner, payment processors, and carriers are independent businesses with their own terms. We are not responsible for delays or errors caused by carriers.

17. Disclaimers

Except as stated in these Terms and as required by law, the website is provided "as is" without warranties of any kind. Nothing in this section limits our providers' professional duties to you or any rights you have under law.

18. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, or consequential damages arising from use of the website. This section does not limit liability for medical treatment, personal injury, or anything that cannot be limited under applicable law.

19. Indemnification

You agree to cover losses we incur because you broke these Terms or gave us false information.

20. Changes

We may update these Terms by posting a new version here with a new date. Changes apply from that date. Using the Services after a change means you accept it.

21. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Nothing here limits any rights you have under the laws of the state where you live or receive care.

22. Electronic communications

You agree that notices, agreements, and other communications we send electronically meet any legal requirement that they be in writing.

23. Contact us

Palm Beach Aesthetics and Wellness LLC d/b/a Beverly Hills Wellness Center & Med Spa
6905 South Dixie Highway, West Palm Beach, FL 33405
Info@beverlyhillsmedispa.com | (561) 318-5367